Citimanager gtcc contact 00 TOTAL RECENT ACTIVITY to Citimanager, track your PCS expenses, and be an active participant. Through CitiManager you can: . 00 TOTAL RECENT ACTIVITY CitiManager Site User Guide | 1. Created Date: 7/30/2018 2:45:12 PM Cardholders must ensure they update their GTCC contact information immediately following the establishment of their address at the new PDS. For additional information on the Travel Card, refer to your APC Citimanager. @ CitiDirect System Client Code Digital Quick Reference Guide How do I Register on CitiManager®? 1. Ensure accounts are reconciled and paid after each billing cycle. CitiManager allows Program Administrators to reset the CitiManager Password on behalf of the Cardholder, however you / the cardholder must contact Citi Customer Service to reset challenge questions. and you are still on the hook for the money because of the fine print when you signed up for the GTCC (something Watch below as we walk through some of your frequently asked questions on the CitiManager App. We are dedicated to providing a range of resources to help effectively manage your Citi Commercial Card program. Account Statement If you have an Individually Billed Account, a paper statement will be mailed or an electronic Account Statement will be available on the CitiManager® Department of Defense Contact Numbers Cardholder Servicing: 800-200-7056 (Toll-Free) 757-852-9076 (Outside US) Agency Program Coordinator (APC) Servicing: 866-670-6462 (Toll-Free) 757-853-2467 (Outside US) Email for DoD Travel helpdesk: dodtravelcard@citi. Paperless Statements — Elect to receive electronic statements online via How to Apply Online for a GTCC • The Government Travel Charge Card (GTCC) is mandated to be used CitiManager 460/0 OUTSTANDING REQUESTS 23/50 CHAT WITH US Welcome, My Profile I Contact Help Desk I PROGRAM ADMIN Approver SHARON Sign Out Company CE DOD TRAVEL 1B - US Card Accounts $ 0. In addition, you should reach out to your Agency/Organization Program Coordinator (A/OPC) to find out if there are For further concerns about this fee, please contact your Agency Program Coordinator. 2 CitiManager Site User Guide | User Guide Overview User Guide Overview Document Scope This CitiManager® Site User Guide provides detailed step-by-step instructions for all CitiManager Site functions available to Cardholders. If necessary, scroll down until Citi and Arc Design and CitiManager are registered service marks of Citigroup Inc. The Citi ® Commercial Card enables you to carry out approved organization spend with confidence and security, all underpinned by unrivalled card acceptance. Some exclusions apply. Note: Contact information can be viewed for A/OPCs as well as Approvers. , this will ensure billing statements are sent to the correct address and that Citibank can contact you as needed. Discussion Afternoon all, looking for some info and advice on working with Citi for GTC reinstatement. This will prevent the GTCC bill from being due prior to reporting to new PDS. Login to citimanager. 1 General Services Administration (GSA) The GSA awards and administers a Master Contract, for the SmartPay charge card products and You must ensure you update you GTCC contact information immediately following the establishment of your address at the new PDS. Change of Station: Use this form when undergoing a permanent change of station. , please call 1 questions about your disputes, please contact Customer Service using the number on the back of your card. Contact Citi customer service for immediate support with your account, card, loan, or service via phone, mail, or live chat. If you do not have a code, please contact your Program Administrator. It provides general guidelines and policies for the administration of Centrally Billed Accounts (CBAs) and Individually Billed Accounts (IBAs) in the GTCC program. You should have received one of the following codes from your Program Administrator. and Canada or, if dialing from international locations, call 757-853-2467. Set Up Citi Commercial Cards login. CitiManager® is a fast, easy way to manage accounts. entering or exiting any licensed common carrier, provided the expense was charged to your GTCC. New videos coming soon! Upon review of your request our Customer Service team may need to contact you for any data that may be missing or incorrect in the original submission, please ensure. The setup is simple: launch the app, take a photo of your travel card or enter the applicable information, and follow of whether they use the GTCC. Learn how to view your pin, reset your password and more. Citi's global online tool, CitiManager ®, enables you to manage business expenses from anywhere around the globe from your computer or mobile device; you can view statements online, confirm account balances, sign up for email and SMS alerts, and much more. Your GTC program coordinator (likely either the RA or someone in your CSS) is able to look up when you last paid off the card. assistance regarding use of the CitiManager electronic banking system; CitiFx Pulse Currency Platform. Coordinate with your APC for access to CitiManager, which allows you to access and update The CitiManager Quick Start User Guide for Program Administrators provides step-by-step instructions and screenshots for the most used functions. , this will ensure billing statements are sent to the correct address and that CitiManager Transaction Management User Guide | 2. Note: To perform an Please check if your contact number in our system is correct, if not, please update your contact information and try again after one business day. Cardholders must proactively review GTCC statements to CitiManager Site User Guide | User Guide Overview User Guide Overview Document Scope The CitiManager® Site End-to-End User Guide for Non-cardholders provides detailed step-by-step instructions for all CitiManager Site functions available to Non-cardholders. We would like to show you a description here but the site won’t allow us. English . TDD: 1-800-855-2880 For general information, visit www. Enter the credit card number and security code (CVV) on your new card to get started. Citi Customer Service Center toll-free number: 1-800-200-7056. S You can call CitiManager’s customer service and get a refund. Customer Service > View Customer Service Phone Numbers For all CitiBusiness Online issues. The CitiManager profile will also allow for verifying balances, updating billing addresses and enable downloading of the CitiManager app for mobile devices, which greatly assists with managing your GTCC account. citicommercialcards. com), using the Citi mobile application, or by calling the number on the back of the card. 3 Treasury and Trade Solutions Screen Step/Action Update User Details Screen 7. We apologize for any inconvenience. Note: In order to submit this form via e-mail, the completed form must frst be saved on your computer. Check to see if your issue can be handled by Live Chat. This guide includes topics for self-registering, logging in to the CitiManager Site, viewing statements and unbilled transactions, performing account maintenance, resetting passwords, merging usernames, and retrieving CitiManager Site User Guide | Getting Started in CitiManager Getting Started in CitiManager What is CitiManager? Description The CitiManager Site is a powerful online tool that allows Cardholders to view and manage their account at any time. Please contact CitiService Advisors. Update contact information Go to Citi Commercial Cards CitiManager. Account Upgrade. DEFENSE TRAVEL MANAGEMENT OFFICE March 2021 4 GENERAL TRAVEL CARD INFORMATION 1. • If you have a message from our Customer Service team regarding a Credit Balance Refund you submitted, should contact the Citi Customer Service Center. Date Start Time Description; Thursday, December 5, 2024: 10:00 a. The Point of Contact screen please update your mobile phone/office number on file in CitiManager as soon as possible. Under Contact Preferences, confirm your email address and or/mobile number; Select the email or SMS alerts that you wish to receive; Agree to the Terms & Conditions; From the CitiManager site login screen, click Forgot Password? Select the cardholder role radio button. com This article provides instructions for Government Travel Charge Card, or GTCC, cardholders in reducing travel card payment delinquencies. This solution allows the card program to be handled independently, and Cardholders can use the CitiManager Mobile application version to check the balance of their expenditure, also while travelling. CitiManager Site User Guide | User Guide Overview User Guide Overview Document Scope The CitiManager® Site End-to-End User Guide for Non-cardholders provides detailed step-by-step instructions for all CitiManager Site functions available to Non-cardholders. Travel advances will only be allowed in certain circumstances and when not using the GTCC. defensetravel. Manage Account (Temp Credit Limit Increase) From the CitiManager Site side navigation bar, position your mouse over the Manage Users icon and click the Card Accounts link. Enter username and password. +48 22 690 19 81 Travel managers must contact the GTCC program managers with pertinent information for a decision to re-age the account by 13 October. • Advise cardholders concerning proper split-disbursement and remind them that they must review their GTCC statements to ensure there is a zero balance upon final settlement CLASS, our learning management system is designed to provide access to Citi’s training delivery resources through a secure, single sign-on website, hosted by CitiManager. Please Reinstate Account Initiation . 1728128 07/18. Contact your customer service representative 24 hours a day, 7 days a week, 365 days a year, by calling the number on the back of your card Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your application, or set up alerts. You can view information for your hierarchy level and below. Job Aids: As we move forward with the GTCC bank transition, we will update the GTCC website with new tools and references. Login Support ‎The CitiManager App for Citi Commercial Cards enables you to use your iPhone or iPad to access key account data on the go for your corporate card. Top of page. Online and mobile access to my account is available at CitiManager. by accessing their GTCC account online, on the mobile app, or by calling the customer service number on the back of the travel card itself. 4: 3. Getting Started in the CitiManager Site CitiManager Home Screen — Navigation Screen Descriptions 3 4 5 9 7 6 10 8 11 Home Screen Header Section 1. mil/site/localSupport. GTCC and PCS-TLE/TLA: With transfer season approaching, we wanted to direct your attention to what is appropriate GTCC use for PCS travel. The Point of Contact screen displays. For non-emergencies, contact the MNCC GTCC for PCS Support Cell at 1-833-330-MNCC (6622) or at askmncc@navy. Access the CitiManager website at citimanager. 4. They help cardholders with everything from the GTCC application process and setting up their accounts to the everyday use of the travel card. Through CitiManager you can: Set up and manage email/mobile alerts Update contact information Go to www. In the U. APCs are now able to request account upgrades for restricted accounts via the Contact by Phone. With the November CitiDirect ® Card Management System (CCMS) 15. Search for Disputes, G/L Code, Points of Contact, Statements, and Transactions Key Concepts As an A/OPC, you can search for and view disputes, G/L code, points of contact, statements and transactions. You can verify the account balance and status of the payment by calling the number on the back of How to Apply Online for a GTCC • The Government Travel Charge Card (GTCC) is mandated to be used CitiManager 460/0 OUTSTANDING REQUESTS 23/50 CHAT WITH US Welcome, My Profile I Contact Help Desk I PROGRAM ADMIN Approver SHARON Sign Out Company CE DOD TRAVEL 1B - US Card Accounts $ 0. should contact the Citi Customer Service Center. From the login page, select the link The Government Travel Charge Card (GTCC) must be used by DoD personnel to pay for all authorized expenses, to include meals, expiration date and contact information updated in DoD travel systems. A pop-up message displays stating, “Your user ID has been created successfully. com or https://home. Temporary Duty Travel: If required for temporary duty travel, complete this form to obtain a GTCC. ET: This class provides an overview of MasterCard's ICCP 2. Card Renewal: Renew your GTCC every three years by completing the application process again. Streamlined navigation provides direct access to tasks, tools and information You can search for a Point of Contact to view contact information for A/OPCs and Approvers based on hierarchy. Select View. CitiManager ® Manage your program or account via a globally consistent online tool. citidirect. Take charge of your GTCC account! The Need-To-Know • If travel time exceeds 120 days, you must contact MNCC NLT 90 days after detach date to extend Mission Critical (MC)/PCS status. Payment can be made via Citimanager at Citi Commercial Cards (citidirect. Once received, you can complete the CitiManager Site self-registration. citimanager. 0. Manage Account (Effective Date Changes) From the CitiManager Site side navigation bar, position your mouse over the Manage Users icon and click the Card Accounts link. According to citi that since all payments were made online that it had to have been me and that there is no way a mistake could have been made. The use of the GTCC does not effect the payment of Advance Pay or Advance Basic Allowance for Housing (BAH). You can find the customer service In Asia Pacific and certain countries in Europe, Middle East and Africa, the more common Direct Debit processes are supported. The Search screen displays. If the cardholder does not have a Citimanager account, the Travel Manager should make the Card (GTCC) For Permanent Change of Station (pcs) MYNAWH Serving Sailors 24/7 The GTCC is intended for official travel- related use only and should not be used for personal purchases. Outside the U. Within the app you can view your statement information, balances, available credit, and more. 1. com/login CitiManager Mobile App Customer Service number on back of your card 4 Contact your APC and confirm the effective dates assigned to your account/card. Charge Card (GTCC) program. Note: If you have more than one card account, click the account number drop-down arrow in the Card Information header to toggle between accounts. For additional information on the Travel Card, refer to your APC GTCC closed due to 3x NSF . The Defense Travel Management Office's Government Travel Charge Card (GTCC) Program provides travelers with a safe, effective, convenient, and commercially available method to pay Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your situations, you can contact us toll-free 24 hours a day, seven days a week. Forms & Resources. com to register for an account. , call collect at 757-852-9076. Note: To perform an Gov’t Travel Charge Card (GTCC) Guidance for Coast Guard Members . You can verify the account balance and status of the payment by calling the number on the back of your card which is (800) 790-7206. The GTCC will not be used for Accession, Separation, or Retirement Travel. If the split-disbursement exceeds the amount due New Card Details. DD FORM 3120, MAR 2021. this will ensure billing statements are sent to the correct address and that Citibank can contact you as needed. Click the Account Reinstatement link that displays on the right side of the screen. Complete the Username and Account Number fields The GTCC is a good option for individuals as it has extended payment terms compared to other similar cards, offers interest free credit, no annual fee and split disbursements. Run and review the GTCC Management Reports as described in the GTCC Regulations, Section 0414: Review the Aging Analysis Report and Delinquency Report to ensure cardholders with delinquent and pre • CitiManager Site contact details • User preferences such as language, date and time format and currency • Password • Reset challenge questions • Merge CitiManager Site user names if you have more than one • Change your primary company if you are assigned more than one • Link/Unlink another card account GTCC Program Roles and Responsibilities . 1973415 04/20 1 of 2 Hierarchy Structure Change Request Contact Commercial Card Services Norfolk toll-free 1-866-670-6462 from the U. Citi offers an innovative suite of easy to use online tools that help companies, administrators and cardholders efficiently manage the range of responsibilities behind multifaceted commercial card programs and day to day business Please wait we are redirecting you to the login page. CitiDirect ® Commercial Banking. Screen captures in this guide contain dummy data for personal information and it is used for illustrative purposes only. Sleek, intuitive and seamless, CitiManager® simplifies account management for Citi commercial cardholders and program administrators. 1 General Services Administration (GSA o Self-register your APC profile in CitiManager (Citi’s online tool) o Remind cardholders to verify their profile information in CitiManager when their account Bank contact information is found in the JPMC-CITIBank Transition FAQ. com Access to CITIManager: There is more than one way to access CITIManager. On my CitiManager account I only have account 1234 as a payment option. Close accounts that are no longer used. Look up your local level help desk for direction on local business rules governing travel for your organization and DTS issues. Log in to CitiDirect Commercial Portal for secure and convenient access to your commercial card account. B. If the cardholder does not have a Citimanager account, the Travel Manager should make the necessary changes or assist the cardholder to create a user profile in Citimanager: home. 5. Enhanced security measures include biometric authentication Government Travel Charge Card (GTCC) holders will begin a phased approach of migrating to Chip and PIN cards Cardholders should log into CitiManager contact your APC for further guidance. Travel Manager Registration for CitiManager VOLUME IX ISSUE I GTCC NEWSLETTER PAGE 3 GTCC Application Process The existing online GTCC application process through JPMC remains the primary method to apply for a new travel card. Contact Citi We're sorry, the system is currently unavailable. - 11:00 a. com/login CitiManager Mobile App Customer Service number on back of your card 1 Activate your card by completing the Key point of contact to assist with management of your DoD Travel Card. 00 TOTAL RECENT ACTIVITY way, contact the Citi Customer Service Center to request a replacement card. 00 a. Critical changes like limit change, email and contact number change, card status, card delivery indicator, cost centre and its details are 3 CitiManager Site User Guide | User Guide Overview User Guide Overview Document Scope This CitiManager® Site User Guide provides detailed step-by-step instructions for all CitiManager Site functions available to Cardholders. Department of Defense Contact Numbers Cardholder Servicing: 800-200-7056 (Toll-Free) 757-852-9076 (Collect/Outside US) Agency Program Coordinator (APC) Servicing: 866-670-6462 (Toll-Free) 757-853-2467 (Collect/Outside US) Email for DoD Travel helpdesk: dodtravelcard@citi. Chat is by accessing their GTCC account online, on the mobile app, or by calling the customer service number on the back of the travel card itself. N/A N/A N/A 7 Before booking your Click on Contact Information on the left side of the screen. • Your contact details are correctly updated in CitiManager. Resources Download the complete Federal Travel Regulation the Search icon and click the Point of Contact link. Topics that will be covered include how to create single purchase requests, upload batch request through the tool, setup/maintain users, view/edit existing requests, and run some best practice reports within the tool and within CitiManager questions about your disputes, please contact Customer Service using the number on the back of your card. Please select the proper registration process for your organization. why GTCC for PCS? The GTCC provides Sailors with an effective, convenient, and commercially available method to pay for PCS travel expenses. • Eligible Sailors outside the above paygrades may still use the GTCC f or authorized PCS expenses. Backstory: Owed $50 on GTC from TDY, no big deal, logged in to CitiManager to put online, do the thing and submit payment, everything shows success. From the CitiManager Site side navigation bar, click the Cards icon. Therefore, they are not susceptible to the skimming issue encountered by Radio Cardholders should log into CitiManager be made at least 60 days prior to the expiration date of their current GTCC in order to ensure the replacement card is sent to the 1. If the cardholder does not have a Citimanager account, the APC should make the necessary changes or assist the cardholder in creating an account. If you are not redirected click here Log in to Citi Commercial Cards to manage your business expenses and travel. From the cardholder homepage, click the Card icon on the Statements can be printed or downloaded via CitiManager. Keep unit contact information up to date in CitiManager. Sample POD/POW Note • NAVADMIN 291/22 updates the phased rollout of mandatory use of the Government Travel Charge Card (GTCC) for Permanent Change of Station (PCS) moves. S. For a consolidated user guide, refer to the CitiManager Quick Start Guide for Non Citibank Online provides a secure platform for managing your account, paying bills, and accessing exclusive rewards. For additional information on the Travel Card, refer to your APC and should contact the Citi Customer Service Center. . Step Action 1. DTS will be unavailable for a scheduled DOWNTIME Release deployment on Monday, December 23, 2024 from 2100 ET to 0100 ET on Tuesday, December 24, 2024. C. An official website of the United States government. PIN cards do not use Radio Frequency functionality and are strictly contact-only cards. Citi, Citi and Arc Design and CitiManager are registered service marks of Citigroup Inc. GTCC Program Roles and Responsibilities 3. You must ensure you update you GTCC contact information immediately following the establishment of your address at the new PDS. r 091000z oct 24 maradmin 478/24 msgid/genadmin/cmc washington dc pr// subj/issuance of the government travel charge card (gtcc) to entry level marines// You can pay your Utility Bills from your Citibank Credit Card or Bank Account at no extra cost! Pay Now Citimanager. Contact for enterprises and corporations. Search for Disputes, Point of Contact, Statements, and Transactions Search for Point of Contact You can search for a Point of Contact to view contact information for your A/OPCs and Approvers. Citi offers an innovative suite of easy to use online tools that help companies, administrators and cardholders efficiently manage the range of responsibilities behind multifaceted commercial card programs and day to day business Online and Mobile Account Management — Access your GTCC account anytime, from anywhere using CitiManager. Members should continue to monitor their GTCC using CitiManager online tools, applications, and Direct Access. If you have both Cardholder and Non-cardholder access to the CitiManager Site, you can toggle While CitiManager has implemented comprehensive security controls to protect your online activities, below are a few tips on how you can protect yourself and keep your device secure. To narrow your search, type the desired search criteria in the Card First Name, Card Last Name or Card Number fields and click the Search button. Citimanager. Please ensure you check with your agency representative if you have any questions on which method of OTP delivery is allowed. The Card Details screen displays. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and GTCC Program Roles and Responsibilities . Your Access May Vary The functions you have access to are based on your role and entitlements. dod. (1) Ensure the Service Members GTCC is added to their hierarchy. Available on CitiManager and CitiManager Mobile. Please try again later. Late payments and denied payments are an area they have been able to resolve very quickly throughout my career. Supports client programs in over 100 countries; Available in 28 languages; Accessible globally via the Internet; Unified user interface for both Cardholders and Administrators; On-the go-access via the CitiManager App; User-managed customization and preferences Access your Citibank account online to manage your finances and credit card services. please update your mobile phone/office number on file in CitiManager as soon as possible. Initial Application: When applying for a GTCC for the first time. CitiManager just shows the amount due (full balance) and the due date. N/A N/A N/A 7 Before booking your Two other popular Mobile Wallet app options that will work with the GTCC are Google Pay and Samsung Pay. Contact number, User Profile e-mail Address, and Confirm User Profile e-mail Address. Cardholders must ensure they update their GTCC contact information immediately following the establishment of their address at the new PDS. Please sign, complete card receipt verification, and set your PIN 5. In section 040501, the DOD GTCC Regulation states: Unless otherwise exempt (see section 0406), all DoD personnel (military or civilian) are required to use the travel card for all authorized expenses relating to official government travel. If you need further support, please call our customer service team. DoD Frequently Asked Questions For DTS assistance contact your Local Level Help Desk. Contact the Travel Assistance Center (TAC) If you still need help, it's time to contact the TAC. Coordinate with your APC for access to CitiManager, which allows you to access and update your account information CitiManager LOGIN User Registration Citr Welcome to CitiManager. Mandatory use of the GTCC for PCS Download the CitiManager ® Mobile App The CitiManager ® App for Citi ® Commercial Cards enables you to use your smartphone or tablet to access key account data on the go for your corporate card. From the Transaction Management side navigation bar, position your mouse over the Search icon and click the Point of Contact link. Contact the inspector general right now. If additional credit limit is necessary based on the travel mission (long-term travel or travel to a high cost area for example), the cardholder must contact their APC to request an increase. A. The 24-hour CitiBusiness Online customer service telephone number is displayed, along with the telephone for TDD Access for the speech or hearing impaired. Assistance services: We're sorry, the system is currently unavailable. gov. , please call 1-800-790-7206. Date: CitiManager is a tool which facilitates the management of your Company card program. com Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. mil. m. Ordering Replacement Cards If your card becomes worn out, damaged or defective in any way, contact the Citi Customer Service Center to request a replacement card. Click the Continue button. Securely manage your corporate banking functions with CitiDirect. DOD GOVERNMENT TRAVEL CHARGE CARD (GTCC) STATEMENT OF UNDERSTANDING (SOU) expiration date and contact information updated in DoD travel systems. Purpose: This message announces immediate temporary expanded use of the Government Travel Charg e Card (GTCC) to support lodging, meals, & and incidental expenses covered under Temporary Lodging Allowance guidelines, until completion of the new financial system cutover period. Based on your agency/organization’s set up, some of the key self-service activities may include: CitiManager — Transaction Management User Guide | Search for Disputes, GL Code, Point of Contact, Statements and Transactions 2. Advisors are available Monday through Friday between 8. Additionally, to contact the Travel Program, call 888-472-5585 or email travel. cards. Bank contact information is found in the JPMC-CITIBank Transition FAQ. CitiManager offers tools to help APCs better manage the GTCC program, including: Manage Users: View card accounts, view and download statements, and perform account CitiManager® Cardholder Quick Reference Guide How do I update my contact information? 1. You can only view two levels of contacts above your assigned hierarchy. Official government travel is defined as travel under official If you are interested in hosting CitiManager Training at your base or installation, please complete the form below and email the completed A Citi training coordinator will contact you directly to set up your training session. Contact your APC: https:// www. Manage Your Profile. Here’s how you know GTCC can be used for PCS in lieu of a traditional travel advance. Contains personally identifiable information (PII) and should be handled in CTMS: CitiManager Q: Who do I contact if there are issues with my GTCC during my PCS move? A: Sailors who experience problems with their GTCC during PCS should call Citibank 24/7 using the phone number on the back of the card (1-800-200-7056). If the duration of the PCS travel will exceed 15 days, including leave, compensatory absence, proceed time, and TDY in conjunction with the PCS, CitiManager Site Non-cardholder Quick Start Guide | Overview Overview Document Scope This CitiManager® Site User Guide provides detailed step-by-step instructions for some of the most commonly used CitiManager Site functions available to Non-cardholders. cfm — access link Integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe Contact Citibank CBA Unit toll-free at 1-866-670-6462 from the US and Canada or, if dialing from international locations, call 757-853-2467. Conveniently update your name, postal and email addresses or phone number by selecting the "My Profile" tab on the on-line CitiManager tool. 00 p. Use your eligible Citi® Commercial Card* to make secure and convenient payments using your compatible iPhone, Apple Watch, iPad or Mac wherever you see the Apple Pay mark or contactless symbol logos. Welcome to Citi ® Commercial Cards! As a Commercial Card leader and innovator for 20 years, we are proud to serve as your GSA SmartPay ® 3 provider. com. Depending on your card type and the specific issue you have, you may need to contact your Agency Program Coordinator (APC)⁵, or get in touch with Citi directly. Branch of Citimanager. As a reminder, merchants in those regions where Chip and PIN technology is prevalent are required to accept/process magnetic stripe cards from U. If you have not already signed up for the CitiManager ® tool, please log on to www. Citi Commercial Cards Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips The Auto Enroll and File Maintenance tips document is a comprehensive listing of all the field definitions and required format requirements to successfully send your new cardholder information or account changes to Citi for processing. The GTCC program is designed to meet the following objectives: The Government Travel Charge Card (GTCC) must be used by DoD personnel to pay for all authorized expenses, to include meals, expiration date and contact information updated in DoD travel systems. Fast forward 2 months, get notified I have an outstanding balance on my GTC, so log in to pay againat this point I had forgotten about the first time. Agency Program Coordinators (APCs) APCs are the primary point of contact for cardholders within their organization. The Government Card Program Training team provides a wide variety of training materials including Job Aids, User Guides, e-Learning Modules and the ability to self-register for webinars. Avoid clicking on unknown/suspicious links; Install applications from trusted sources only; Update your device OS, apps and browser versions regularly Account Upgrade and Account Reinstatement in CCMS. and 6. To perform a search, select the desired search criteria from the First Name, Last Name, Hierarchy Name and/or Hierarchy Unit felds and click the Search button. GTCC use is mandatory for PCS travel UNLESS travel exceeds 15 days. programs@gsa. Unauthorized/personal use of the GTCC is prohibited and is reported to cardholder supervisors and leadership. • Manage preferences and update contact information For agencies/organizations that have the Registration ID and Passcode feature turned on, the CitiManager Site will send you Registration ID and Passcode e-mails once activity is recorded on your Cardholder account. 1 General Services Administration (GSA o Self-register your APC profile in CitiManager (Citi’s online tool) o Remind cardholders to verify their profile information in CitiManager when their account CitiManager Site Non-cardholder Quick Start Guide | Overview Overview Document Scope This CitiManager® Site User Guide provides detailed step-by-step instructions for some of the most commonly used CitiManager Site functions available to Non-cardholders. This is probably the payment that resulted in the negative balance. Call Citi Customer Service, or log on to CitiManager, to quickly obtain balance and payment information, replace a lost or stolen card, set up a PIN, check the status of your application, or set up alerts. From there, follow the prompts to establish your account. Select the Technical Support option when you call. @ CitiDirect System Client Code How to Apply Online for a GTCC • The Government Travel Charge Card (GTCC) is mandated to be used CitiManager 460/0 OUTSTANDING REQUESTS 23/50 CHAT WITH US Welcome, My Profile I Contact Help Desk I PROGRAM ADMIN Approver SHARON Sign Out Company CE DOD TRAVEL 1B - US Card Accounts $ 0. , please call 1 CitiManager Site by using the username and passcode created using the steps described below. If the cardholder does not have a Citimanager account, the APC should make the necessary changes or assist the cardholder to create a Citimanger account. Citi ® recognizes the unique and detailed program requirements of GSA SmartPay ® 3 Federal Agencies. Screen captures in this guide contain dummy data for personal information and it is GTCC contact information immediately following the establishment of their address at the new PDS. Click the Contact Helpdesk link to contact the Helpdesk for assistance. If the split-disbursement exceeds the amount due lodging, no further charges will be placed on the GTCC after completion of the travel voucher. For a consolidated user guide, refer to the CitiManager Quick Start Guide for Cardholders. Reference (c) is the DOD GTCC Regulation. com/login 2. Log in with Biometrics on your mobile. Please save these links to your favorites: https://www. (2) Advise the cardholder to update their contact information and address in Citimanager. How do I request a credit balance on my account? Please call: 1-800-200-7056 to request a Credit Online and Mobile Account Management — Access your GTCC account anytime, from anywhere using CitiManager. For additional information on the Travel Card, refer to your APC and Members should continue to monitor their GTCC using CitiManager online tools, applications and Direct Access. Once logged in to the CitiManager tool there are two options: From the Home screen, select the View Statements quick link on the right hand side. For detailed information on updating your contact information, refer to the video tutorial. Desktop View; Mobile View; Note: The CitiManager Desktop login page recently got a makeover, however the functionality remains the same. To establish a CitiManager registration, please follow the directions within the GTCC Website Job Aids: CitiManager LOGIN User Registration Citr Welcome to CitiManager. You can find the customer service Download the CitiManager ® App Today! Managing your Citi Corporate Card is easier than ever. • Advise cardholders concerning proper split-disbursement and remind them that they must review their GTCC statements to ensure there is a zero balance upon final settlement APC Guide March 2020 4 Chapter 3. Please check if your contact number in our system is correct, if not, please update your contact information and try again after one business day. , call Citi at +1-904-954-7850. You are authorized to use this System for approved business purposes only. com/login and click on the 'Self registration for Cardholders' link. 3. DoD GTCC Regulations. Search for Point of Contact You can search for a Point of Contact to view contact information for your A/OPCs and Approvers. This guide is intended to highlight basic policies and procedures for the GTCC program. Wherever you can access the internet, you can view your statement information, balances, available credit, and much more. , please call 1 This article provides instructions for Government Travel Charge Card, or GTCC, cardholders in reducing travel card payment delinquencies. at: +48 (22) 657 76 49. 2. 13. 3 release, two new features are available for Agency Program Coordinators (APCs) – Account Upgrade and Account Reinstatement requests. xads xcujqmyk zzultwwn rjmzetj alkw mkoxtwe kjlr lwy ruzjdq gplhat